Director - Support International Banking Operations - Scotiabank - Toronto

Job description
POSITION SUMMARY:
Under the direction of the Vice President, Electronic Financial Services Operations, you will be responsible for leading and supporting the first/second line operational support for the Caribbean card security and fraud processes, procedures and strategies within International branches, card centres and other operating units throughout International Banking.
With the participation of various International Units, you will organize and manage new/enhancements to the card and merchant fraud process and procedures to ensure applications and redesigned processes meet the stated standards of financial integrity and avoid operational risk, operational efficiency and availability.


KEY ACCOUNTABILITIES:

1. Ensure the day to day service provided to the supported units is of a consistently high quality by:
• Pro-actively interacting with the unit heads, delivery managers, various supervising offices of the International branch network, International Shared Services and Executive office departments (Security & Investigation, Audit, Compliance and local Regulatory units)
• Identifying opportunities for service efficiency improvements by reviewing, designing and modifying fraud related Credit Card, Debit Card, Merchant Services and ATM processes and strategies presenting to Sr. Management proposals in order to continually improve service levels and efficiency platforms
• Ensuring that all appropriate controls are maintained to minimize risk to the Bank
• Reviewing, providing feedback and authorizing identified process improvements and ensuring control of the implementation of same
• Minimizing costs of all projects and proposed submissions through continual awareness and implementation of cost saving measures
• Analyzing and acting on survey results received from units and the other channels
• Monitoring reports and operations
• Effectively managing Internal Audit fraud related processes and procedural findings of the Caribbean Card Security Centres/Card Centres to ensure satisfactory resolution of all findings.

2. Ensure the successful implementation of assigned Bank Initiatives and Projects for fraud related tools/applications or procedural enhancements by:
• Writing and/or reviewing business cases in support of new fraud related initiatives
• Act as project lead for assigned projects following the Bank’s project methodology
• Participate as project stakeholder for assigned projects writing and/or reviewing project documents, chairing/attending status meetings, completing assigned tasks/deliverables, contributing to the quality and success of the project throughout the project lifecycle
• Ensuring the project work is completed on schedule, within approved budgets, and planned benefits of the initiatives being delivered are managed against a background of constantly changing and occasionally conflicting priorities;
• Reviewing the team’s status reports for consistency on a regular basis ensuring initiative activities are controlled to the plan
• Keeping Sr. Management and stakeholders informed through periodic status reports and through immediate advice and escalation of significant issues
• Ensuring workflow and procedures are properly documented, authorized and integrated into the existing operational environment;
• Writing and/or reviewing and vetting of new fraud related procedures, circulars and manual updates for debit and credit cards
• Managing updates to the Caribbean Card Security Centres/Card Centres manual for any modifications to existing or enhanced fraud processes

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