Director - Facilitation & IT - Airports Council International - Montreal

Job description
Reports to: Director General

Supervises: - Head, Passenger and Airport Services
- Head, Airport Service Quality
- Manager, Database and IT Support

I. Areas of Responsibility:

Subject matter expertise on airport facilitation: strategy, policy and best practices (covered by ICAO Annex 9)
Airport Service Quality (ASQ) strategy and programme growth
Airport IT strategy, policy and best practices
Public health related strategy, policy and best practices
IT strategy, policy for ACI World office

II. Major Duties and Accountabilities:

Develop policies and positions for airport industry facilitation and IT responsibility via the:
ACI World Airport Information Technology Standing Committee (AITSC);

ACI World Facilitation and Services Standing Committee (WFSSC).
Develop, gain approval for and implement work plans in respect of each area of airport facilitation and services.
Lead and update the ASQ strategic business development plan and promote service excellence to airports.
Establish and achieve ASQ budget targets.
Lead the ACI World information technology strategic plan in cooperation with ACI Regions.
Advise other ACI departments (e.g., Global Training, Events, Publications and Airport Excellence Programmes) on development opportunities.
For areas of subject matter expertise, manage information content on the ACI Website, ensuring that it is appropriate, up-to-date and useful to Members, specifically the processes, facilities and systems for the facilitation of passengers, baggage, cargo and mail at airports; airport IT and customer service.

Desired Skills and Experience
III. Skills and Abilities:

Subject matter expert in airport facilitation
Business development skills
Ability to formulate and articulate strategic vision and objectives
Pro-active, collegial, tactful, diplomatic and discreet in all dealings
Establish and maintain good relationships with other staff members,
Develop close relationships with ACI regional offices,
Deliver excellent service levels to ACI members
Plan (develop), implement and manage effective and dynamic improvements to service
Excellent written and spoken English skills: ability to communicate in a welcoming, effective and dynamic manner, so as to improve all relationships.
Organizational Skills
Computer MS OFFICE user management

IV. ACI World Values:
Integrity
Member focus
Professionalism
Teamwork

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