Job Description
Reporting to the Senior Vice-President, Trade Services, the Director, Consulting Services is responsible for leading the relationship management service delivery model including fulfillment and business development of the People Solutions and Strategic Solutions departments; this includes oversight responsibilities for meeting the obligations contained within the Solution Centre service agreement. This role provides consulting services (25% plus of the scope of responsibilities) as well as being responsible for identifying growth opportunities, industry trends and market needs within the credit union system and ensuring the design, development and delivery of existing and new consulting services and effectiveness of existing service delivery.
Key responsibilities will include building, maintaining and enhancing relationships with credit unions to understand the needs and opportunities for consulting and integration services. This position is a leader within the Trade Services group, in particular ensuring cross marketing and relationship management opportunities are identified and capitalized to provide ongoing high-value service and information to credit unions. As well, the role will oversee the business, strategic and budget planning; and manage the financial performance of the People Solutions and Strategic Solutions departments; ensuring objectives are well understood and executed.
You’ll be primarily accountable for:
Delivering external consulting services across a broad range of Human Resources and strategic disciplines to BC and Ontario credit unions, other provincial centrals and credit union affiliates. Projects involve scoping client needs, developing comprehensive proposals, establishing timelines and budgets, managing multiple stakeholders with competing interests, and writing detailed post-project reports that analyze findings, discuss options and present recommendations.
Developing overall operating plans and overseeing execution for the departments. Establishing priorities, key initiatives and resources in consultation with direct reports. Identifying long-term business issues for the departments and establishing plans and priorities to address these needs or challenges. Managing the profitability of the departments, implementing effective processes and systems to monitor productivity, and performance and pursuing new business development.
Establishing and maintaining collaborative working relationships with Central 1 colleagues; peers in other provincial Centrals; and contacts within the credit union system: and identifying opportunities to partner/collaborate on projects of common interest.
Ensuring all staff has a sound understanding of their roles and responsibilities and the job knowledge and skill sets required to be successful. Focusing on strengthening competencies within and across the departments. Coaching and counselling employees, preparing performance plans and conducting regular appraisals. Identifying and recommending relevant productivity and performance metrics based on best practices and that align with organizational and departmental objectives and priorities.
Desired Skills & Experience
As the qualified candidate, you possess at least 10 years of relevant, progressive experience, with a minimum of 5 years managing a practice area (including: Human Resources, strategic planning, operations, and governance) and team as well as 5 years of consulting and business development experience. In addition to your experience, you possess an undergraduate degree in business; a Master’s degree in business is an asset.
As the successful candidate you have a thorough understanding of consulting services management, including revenue generation, leveraged delivery models and client satisfaction. You maintain a current and future focus on changing developments in financial services from a strategic and operational perspective in consulting services capabilities and fulfillment. You have the ability to think strategically and identify opportunities to increase business and improve operational efficiencies.
Your exceptional interpersonal skills are required to manage and influence a cross-functional services team; build key relationships with credit unions and in the financial services market; as well as cross-department to identify and deliver exceptional service. You possess the ability to lead a team and provide an appropriate level of guidance and support to ensure ongoing learning and growth, as well as quality service delivery. Your excellent client management skills play an important role in the management of relationships with key members, credit unions and strategic partners.
You are self-motivated with a high degree of problem solving/analytical skills, innovative and creative. You are an initiator with excellent listening and communication skills. You possess superb analytical skills, exceptional presentation skills and business acumen. You are detail oriented with superior organization skills and have the ability to manage competing priorities, project deadlines and clients. You have a comprehensive understanding of the credit union system and have demonstrated the ability to deal with sensitive issues in a confidential manner.
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Email: jobs@aarenconsultants.in
