The Director of Network & Voice, Caribbean Network Services is responsible for managing a set of tasks and techniques used to work as a liason among various stakeholders in order to understand the structure, policies, and operations, and to recommend technical/business solutions that enable them to achieve its goals.
The Director will participate in long-range strategy planning and manage policy development to address complex business issues. The Director is also responsible for the full development life cycle, management of projects/programs, and the direction of technial and business resources within the IT business line. Working with an advanced level of expertise, he/she will direct a team of IT managers and professionals to work with the business unit management and forms alliances on projects, operational decisions, scheduling requirements and vendor management.
Key Accountabilities
Responsible for planning and directing application/technology projects and ongoing support
Typically involving multiple systems and impact more than one area or sub-components of major application/technology projects
ensuring it meets the needs of the user group across the platforms and aheres to the architectural direction of Bank Standards
Responsible for functionally managing direct reports and matrix management with technical teams in the areas of scheduling, technical direction, future planning and standard development practices
provides counselling and coaching
recruits qualify resources for projects
develops departmental capability to exploit technology and develop expertise to meet future business requirements
ensures succession planning for all critical roles
Reponsible for building and maintaining a strong working relationship with peers/management within the business lines
partnering with stakeholders/teams to translate business strategies/requirements and identify appropriate solutions to deliver on objectives
Manage the budgeting processes and quality improvement activities for the department and projects.
Interprets, applies and monitors return on parameters and performance indicators for all new initiatives supported by the area
may be required to work with Project Management, Business Analysis and Finance resources to ensure appropriate financial management of projects and operations
interprets and implements continuous improvement process for production issues to ensure the effective and timely resolution of problems and knowledge transfer
Responsible for meeting scheduled milestones to ensure project/program objectives are met in a timely manner
ensures the timely development and/or implementation of solutions
actively facilitate problem resolution, in anticipation of production problems
Functional Competencies
Minimum 10 years of proven Network data and voice telecommunication environments work experience at a Manager or Director level
Strong system's knowledge and experience with existing Scotiabank's systems and new technologies
Solid business knowledge of understanding financial objectives, how business functions and core processess interact, and the strategic importance of projects
Expert knowledge and experienced with process knowledge and scheduling, resource allocation, risk management and system design
Strong experienced in project management of highly complex technology projects
Comprehensive knowledge and experienced in vendor management, including contract negotiations and managing outsourcers
Educational Requirements
Bachelor's or Master's Degree in Computer Science, Information Systems, or other related fields, or equivalent work experience
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