Director - CEM - Banking - IGATE Global Solutions - Mississauga

Job Description:
Job Summary:
We are looking for candidates with 10+ years of overall work experience preferably with large / globally established IT Services MNC’s from the Banking and Financial industry. This position will have responsibility for managing business for a key BFS client. He/she will be the leader in updating, articulating, and implementing our comprehensive strategic vision and plan for maximizing revenue & client satisfaction. He/she will be positioned for additional responsibilities based on their success.

Specific Job Responsibilities:
• Lead sales activities for growing revenue and exceeding targets
• Achieve and exceed revenue & operating margin targets for the client
• Strategize with internal vertical/consulting groups to create compelling value propositions/solutions
• Develop and sustain an environment that will enable the client business projects to attract and retain good team performers
• Use innovation and creativity in developing new methods for growing the business profitability, while acting upon the competitive dynamics of the markets in which the organization’s products and services compete.
• Actively represent the overall company with client in maintaining and building strong relationships. Work with the executive leadership teams to ensure present and future target goals are exceeded
• Responsible for sustaining and driving the customer satisfaction in the company
• Experience of working in or with Banking/Financial Services clients

Job Requirements:
Successful candidate will have a very good track record in growth-oriented services management, with solid strategic as well as tactical abilities and superior relationship management skills. He/She will demonstrate the confidence and ability to connect with C-Suites and seed business ideas/thoughts.
• An ideal candidate will have IT industry experience of 10+ years
• Experience in understanding & selling IT services
• Aspirants for this position would be expected to have extensive client interfacing experience (excellent communication-both verbal & written & a pleasing personality)
• Hands on experience developing & presenting stories using multiple media avenues
• Be able to interact with global teams – Canada, USA, India, etc.
• Must have current experience building and managing at least $2+MM business
• Must be a natural leader accomplished in developing a strong services Delivery culture in competitive and complex market environments
• Strategic achievements that indicate an ability to manage challenges of the present effectively while positioning the organization to capitalize on the opportunities and services of the future.
• Must have a positive, self-assured, outgoing manner; be creative by nature and be able to build respect, trust and loyalty within the company.
• Overall experience in Contract negotiation, Making effective presentations at the highest level, Solution mindset is essential
• Strong results orientation. Sets and accomplishes challenging goals by leveraging team resources effectively. Takes calculated risks to achieve desired results.
• Education: Bachelors is a must. MBA is preferred
• Language: - Bilingual Fluency (read/write//spoken) in English and French required
• Prior work experience in IT Services / Consulting establishment would be highly desirable
• Must have work authorization to work in Canada
Personal Characteristics:
The ideal candidate for this role will possess sound business judgment and an intense desire to succeed. Intellectually curious and passionate about work, the successful candidate will be energetic, enthusiastic, and entrepreneurial, while demonstrating strong leadership, stability in their career and, team building abilities. It is important for the final candidate to have a high sense of urgency, a win-win attitude, and the ability to instill that sense of urgency in the entire team.
Leadership should be a derivative of this person’s knowledge, intelligence, and skill, not position or title. These qualities should be blended in a take-charge, high energy person, who is self-motivated and can make things happen. The ideal candidate will be a team player, decisive, self-assured, and capable of deriving satisfaction from inspiring the achievement of others.
This individual will have a reputation for integrity, a style that will gain him/her quick acceptance both inside and outside the organization. Above all, this person will be a complete professional, who will earn the respect and confidence through personal example, leadership, and contribution to the needs of the total organization.
Desired Skills and Experience
Candidates:
Must have a Bachelor’s degree
Must have a stable career background

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